Client Privileges and Responsibilities

Client Privileges:

Our 7 Hills Community Pantry clients have, and should be aware of the following privileges:

to be served with dignity and respect;
to be served based on need and no other criteria;
to be served regardless of race, sex, sexual preference, religion, disability or source of income;
to have any personal information that is provided to the food bank kept private and confidential;
to be informed about the usage and storage of their own personal information;
to be served equitably in relation to others who make use of the member food bank;
to request preferred food items when practical and available in order to meet dietary needs;
to be provided with information regarding community services and other community providers;
to be asked for consent for the provision of any personal data beyond basic information as outlined above;
to be informed of the reason for referral or refusal of service both verbally and in writing; and
to be able to bring their concerns or complaints to the staff or Board of Directors of the member food bank and/or the Ontario Association of Food Banks (OAFB), while respecting the complaints procedure in this policy.

Client Responsibilities:

Our 7 Hills Pantry clients have, and should be made aware of, the following responsibilities:

to be courteous and polite;
to provide identification for each member of the family or each person that is served;
to provide information requested by the member food bank within the guidelines of privacy and confidentiality as outlined in this policy;
to abide by the policies and procedures of the member food bank;
to inform the member food bank of any changes in personal status;
to refrain from calling staff and volunteers at their homes; and
to ask volunteers or staff to perform only those tasks that have been requested or approved.